Johnnie Walker Train Bartenders
A Two-day training programme aimed at whipping up creativity, skills and improving professionalism in bartending services in the country has been organised by Diageo, owners and producers of Johnnie Walker Scotch Whisky.
The programme, which took place at the ‘Xclusive lounge’, took 60 participants drawn from various night clubs and hotels in the capital through various topics that included skills development, bartending and customer service, merchandising your bar, responsible drinking and perfectly served spirits and cocktails.
Mark Barrett, Senior Trade Marketing Manager of Diageo, explained that the training programme was to enrich the skills and ability of the bartenders to deliver world class services to their customers.
He said that the hospitality industry in the country could be made more attractive if more bartenders received such training regularly.
“Impacting professionalism in the bartending profession has the ability to attract lots of customers, because better service pays,” he added.
Johan Svensson, Johnnie Walker Master Bartender, who took some of the participants through some practicals of cocktail making, among others, said education was key in bringing out the best in bartenders in the country.
He said, “About 75 per cent of persons who enter into a bar do not know what they want, but it is the responsibility of the bartender to communicate well and serve the customer professionally”.
Johan Svensson, who has 12 years of experience as a master bartender, said the future looked bright for Ghana’s hospitality industry.
Some of the participants who went through the training, blamed bad perception about bartending and the corresponding low salary as some of the problems facing the profession, and stressed the need for more education for the public to change this perception.
The programme, which took place at the ‘Xclusive lounge’, took 60 participants drawn from various night clubs and hotels in the capital through various topics that included skills development, bartending and customer service, merchandising your bar, responsible drinking and perfectly served spirits and cocktails.
Mark Barrett, Senior Trade Marketing Manager of Diageo, explained that the training programme was to enrich the skills and ability of the bartenders to deliver world class services to their customers.
He said that the hospitality industry in the country could be made more attractive if more bartenders received such training regularly.
“Impacting professionalism in the bartending profession has the ability to attract lots of customers, because better service pays,” he added.
Johan Svensson, Johnnie Walker Master Bartender, who took some of the participants through some practicals of cocktail making, among others, said education was key in bringing out the best in bartenders in the country.
He said, “About 75 per cent of persons who enter into a bar do not know what they want, but it is the responsibility of the bartender to communicate well and serve the customer professionally”.
Johan Svensson, who has 12 years of experience as a master bartender, said the future looked bright for Ghana’s hospitality industry.
Some of the participants who went through the training, blamed bad perception about bartending and the corresponding low salary as some of the problems facing the profession, and stressed the need for more education for the public to change this perception.
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