Mobile Number Portability Launched
From today mobile phone users in the country will be able to switch to and from other network service providers free and at their own convenience with the official introduction of the Mobile Number Portability (MNP).
The long awaited mobile number portability will allow mobile phone users to port from one network to the other. Under the service, service providers will provide for subscribers within 24 hours after receipt of request and four to five hours maximum to receive a confirmation from a previous operator under a porting fee which shall not exceed per port charge and other charges approved by National Communications Authority(NCA) which operators are said to have agreed to pay.
Service providers will provide for customers facilities on reasonable terms and on non- discriminatory basis for a subscriber who meets that requirement. A subscriber would be prevented from porting if the phone number is inactive, a stolen phone or an order from a court to do so.
Bob Palitz formally of Kasapa telecom and now a consultant for the mobile number portability has assured the general public that all stakeholders of the mobile number portability system have worked hard to cover all possible areas that need to be covered to ensure that the system works efficiently in country.
Bob Palitz told citifm here in Accra, in an interview on Monday saying that unlike Kenya and other countries where the introduction of the system has worsen the plight of the customers, in the case of Ghana, the country has learnt from their mistake.
In Kenya and elsewhere customers were made to go to their network providers and request the porting. This according to Mr Palitz allowed network operators to slow down the process of porting. The operators frustrated their clients who wanted to leave but he insisted that Ghana will be a contrast to the problems the likes of Kenya faced due to the proper planning and consultation with the all the service providers.
Under the system the customer has the upper hand and the freedom to move from his or her network providers without any harassment and to ensure this all operators have promised to follow the “Win back Prohibition” a directive which forbid operators from contacting a client who has sent in a request to move.
Customers will only need to go to the offices of the network he want to be on and follow the guidelines.
According to some communication experts in the country the MNP will create the platform for fair competition among network operators and promote innovation in the industry to improve services reliability and security needed to support the country’s developmental process.
The long awaited mobile number portability will allow mobile phone users to port from one network to the other. Under the service, service providers will provide for subscribers within 24 hours after receipt of request and four to five hours maximum to receive a confirmation from a previous operator under a porting fee which shall not exceed per port charge and other charges approved by National Communications Authority(NCA) which operators are said to have agreed to pay.
Service providers will provide for customers facilities on reasonable terms and on non- discriminatory basis for a subscriber who meets that requirement. A subscriber would be prevented from porting if the phone number is inactive, a stolen phone or an order from a court to do so.
Bob Palitz formally of Kasapa telecom and now a consultant for the mobile number portability has assured the general public that all stakeholders of the mobile number portability system have worked hard to cover all possible areas that need to be covered to ensure that the system works efficiently in country.
Bob Palitz told citifm here in Accra, in an interview on Monday saying that unlike Kenya and other countries where the introduction of the system has worsen the plight of the customers, in the case of Ghana, the country has learnt from their mistake.
In Kenya and elsewhere customers were made to go to their network providers and request the porting. This according to Mr Palitz allowed network operators to slow down the process of porting. The operators frustrated their clients who wanted to leave but he insisted that Ghana will be a contrast to the problems the likes of Kenya faced due to the proper planning and consultation with the all the service providers.
Under the system the customer has the upper hand and the freedom to move from his or her network providers without any harassment and to ensure this all operators have promised to follow the “Win back Prohibition” a directive which forbid operators from contacting a client who has sent in a request to move.
Customers will only need to go to the offices of the network he want to be on and follow the guidelines.
According to some communication experts in the country the MNP will create the platform for fair competition among network operators and promote innovation in the industry to improve services reliability and security needed to support the country’s developmental process.
Post a Comment